As I am starting O’seap as a secondary occupation and also have another job, I will send out packages twice a week with Bpost. The shipments will be executed on Tuesdays and Fridays.

You can also opt to pick up your order on my address Vredestraat 40, 8400 Oostende, but as this address is not a shop, I ask to email me at info@oseap.be to determine a pick up time and date. If the client does not pick the package up at the determined time and date, there can only be scheduled a new pick up time and date once.

Shipment in Belgium costs 6,40 euro for a package and shipment is free for orders of 40 euro and above.

For now, I will only be offering shipment to the Netherlands, France and Germany (warning! There will be no track and trace for these packages). The price for a shipment to the Netherlands, France or Germany is 11,60. There is free shipment for orders of 60 €.

After the order has been transferred, I will tr to make the package as soon as possible. As I am started out as a secondary occupation and also have another job, I will only be able to ship twice a week.

The shipments will be done on Tuesdays and Fridays, the delay of delivery will depend on the moment of ordering.

Once the shipment is validated, it cannot be changed anymore. If a problem occurs, please email me at info@oseap.be so we can work out a solution.

An order can only be cancelled if it hasn’t been processed (packed) yet. Please send an email as soon as possible to info@oseap.be to see if your order can still be cancelled.

Returning an order is only possible if you can prove (by sending pictures) that the shipment was broken during the shipment process and the product is damaged/broken upon arrival. If this is the case, I will gladly send you another new specimen, please send an email at info@oseap.be. Furthermore, products that are completely intact, cannot be returning due to hygienic reasons.

The packages are shipping by Bpost. As soon as I have brought the packages tot he delivery point, you will receive an email with further information about the package and you will also receive a track and trace. (There is no track & trace voor packages to the Netherlands or France).You can also track your package in the app of bpost if you have an account.

If any problems occur during shipment and you notice the trace and trace is not correct, please send an email so we can figure out a solution together.